Hi, I'm Nicolas Prouvost — a creative and passionate senior UX designer with a wealth of experience spanning over a decade.

I specialize in transforming user needs and business goals into intuitive, engaging digital experiences. My approach is user-centric and iterative, focused on truly understanding user challenges and crafting solutions that are useful, usable, and delightful. I’m committed to measuring the impact of my work and constantly refining the user experience.

Throughout my career, I've had the opportunity to work in diverse environments — from a dynamic startup where I wore many hats, to global companies like Decathlon and AWS. Each experience has shaped my adaptability, resilience, and problem-solving skills.

At Decathlon, I led the launch of the Decathlon Coach app, used by over 1 million sports fans. I worked on many projects, including products, software, websites, and mobile apps for sports data. I also mentored a designer and managed trainees and freelancers. I took part in hackathons, creating features that help users track gear use and get maintenance tips. One project became a company initiative using location data to help users find sports spots and give sales and product teams useful insights.

Joining AWS in 2020 during the pandemic, I took on the challenge of improving monitoring and troubleshooting journeys for millions of CloudWatch users, shipping multiple improvements related to dashboards, metrics, and alarms. I also contributed to two major features announced at AWS re:Invent in Las Vegas, one in 2023 allowing customers to query metrics from various data sources like OpenSearch, S3, etc., and the second in 2024, empowering operators to diagnose problems faster in troubleshooting scenarios by exploring related resources and telemetry. Working within Amazon’s unique culture, I embraced leadership principles such as customer obsession, invent and simplify, and think big. I’ve honed my stakeholder management and communication skills, driving alignment across cross-functional teams. I also led “Voice of the Customer” initiatives, building a tool in my spare time to analyze customer feedback and creating detailed CX Health reports shared with the entire observability organization. Additionally, I won two hackathons for ideas centered on feedback and customer behavior analytics. My impact on the product and dedication to customer experience excellence led to my promotion from L5 to L6 a year and a half ago. It’s always Day 1!

Beyond work, I’m a lifelong learner and creator. I’ve built community websites for skateboarders, launched sitess to share my 360° pictures, and more recently started an Etsy shop selling illustrations inspired by Irish landscapes.

What makes me unique? I never give up. I see both success and failure as learning experiences and remain focused on my goals. I’m self-driven, highly motivated, and deeply care about creating impactful user experiences. Collaboration is key to my process, and I thrive in diverse, cross-functional teams. I’m optimistic, adaptable, and committed to continuous growth.

Let’s connect and discuss how I can make a positive impact in your team! You can find me on LinkedIn or download my resume.